Newgrounds.com — Everything, By Everyone.

According to the Newgrounds staff page: "Tim spends a great deal of time on the phone, screaming at vendors for their incompetence." Well, AOL isn't technically one of our vendors, but close enough.

A few years ago, it was brought to my attention that AOL users were not receiving our nightly/weekly emails. We have a few different mail servers for various purposes, and upon further inspection, we found that the emails in question were all coming from our bulkmail server. This server's only task is to send out hundreds of thousands of emails, all solicited mind you, each night. To handle such issues, AOL has a Postmaster department which is easily contacted via a toll-free number. I placed the call and found that the IP address associated with our bulkmail server was indeed on their blacklist. They explained that there were a few things we needed to set up on our end (reverse dns, etc.) in order to get on their whitelist (basically the opposite of blacklist, emails are automatically accepted). After filling out the paperwork and fixing the various technical issues, the whitelisting was granted and we were back in business. While somewhat annoying, I'll admit it was a relatively painless process.

When I was informed late last year that once again we were having problems emailing AOL users, I figured that our whitelisting had expired or something to that effect. I checked our mail servers and found repeated "550 Mailbox not found" errors. According to AOL's own FAQ:

550 Mailbox not found: This error indicates that the AOL Member no longer exists on AOL or the address is misspelled.

Now, there are only two possible causes. Either every single person we're sending emails to cancelled their service all at once, or we're being blocked. Once again I called AOL Postmaster and explained the problem. After assuring them that the addresses in question did, in fact, exist, they asked what IP was sending messages in order to check its blacklist status. I provided the IP's for our main SMTP servers all of which came back clean. At that point they suggested that there was a problem with our mailserver. Rather than debate mailserver configuration options, I explained to them that even our corporate email addresses, which are hosted by Google, were being affected. After checking Google's IP against their blacklist, they suggested that I call Google to have them look into it and sent me the following email:

------
Dear Tim Miller,

Thank you for contacting the AOL Postmaster Helpdesk. This email should help you find a solution to your email delivery problem.

Please note: AOL always gives an error message during the SMTP transaction or in a bounce message for anti-spam functions.

The AOL error code format is: 554 or 3 digits:2-3 digits (Example 554 foo:b2)

Included are several suggestions on how to obtain the AOL error code if you are unable to obtain it within the bounce message.

Manual Telnet . You must utilize this method directly from the MTA receiving the block. The directions are located at: http://postmaster.aol.com/tools/telnet .html

SMTP Logs . Although you may have to set your SMTP logging to verbose or Debug mode you should be able to obtain the error code from your server logs.

Bounce Messages . Double check the sending mail box for bounce messages from AOL.

Once you obtain the error message, please contact our Postmaster Helpdesk.

Thank you for your time and patience.

Postmaster Group
AOL
-----

Note the part where it says "AOL always gives an error message during the SMTP transaction or in a bounce message for anti-spam functions". I don't quite understand how a false "550 Mailbox not found" could be helpful when the address in question exists, but then again I'm a logical person.

Now, I knew full well that if Google were having a problem sending messages to AOL users, it would be on the homepage of CNN, but I figured I'd go though the motions with Google in the hopes that it would convince AOL to fix what I knew to be their problem. The response I promptly received from Google was:

-----
Hello Tim,

Thanks for your response. We've investigated the issue and it seems that
messages are being blocked by aol.com. I'd suggest you to contact aol.com
support team with the message headers which they may need to investigate
the issue.

Feel free to reply to this message if you require further assistance.

Sincerely,

The Google Apps Team
-----

With this obvious fact being verified, I called AOL back to give them an update. Even though I had an existing case, which I hoped included helpful notes, they promptly asked which IP I was sending email from. It took another 5 or so minutes to explain to them the problem all over again and to assure them that it wasn't a problem with google's email servers (which are, in fact, whitelisted). She suggested that I might not be providing her with the correct IP and asked me to send a blank email to ipconfirm@postmaster.aol.com which would auto-reply with the IP from which the email was sent. I immediately sent the email but after 10 minutes without a reply she admitted that the "tool" was probably down. A decision was made to escalate the issue.

After 4 days passed, I received an email from Mahesh. He requested that I send an identical email to an @aol.com and an @postmaster.aol.com email address, both of which were his. He said that the Postmaster address was unfiltered and would definitely go through and asked that I forward him any error message received from the @aol.com address. This was an absolutely fantastic idea (and i'm not being sarcastic, it really was) and I was excited to speak to someone who seemingly understood the problem. I sent the messages and the @aol.com address was promptly kicked back with another 550 error which I forwarded back to his Postmaster account as per his request. That was on December 12th, 2007.

The holidays came and went without a single email from AOL Postmaster and in late January I decided to start calling every single day until this issue was resolved. Over the next several days, I spent hours on the phone going through the same questions/suggestions/responses over and over again; what IP are you connnecting from, it must be Google's problem, I'll be sure to escalate this case for you. Each time I would request a supervisor which I was told did not exist. Each time I asked if I could speak with second-level support directly which I was told was not possible. At the end of every call I'd remind them that I would be calling back each and every day until I received an email back from Mahesh, who I was also emailing nearly every day.

Finally, on January 30th, I received the following email:

-----
Hi Tim,

I am currently working on this issue, as soon as I find a fix for this issue I will reply back to you.

Thank you,
Mahesh
AOL Postmaster
-----

Over the course of 49 days, he was able to type up a total of 23 words. Now, I'm no expert, but I think even a guy with no arms or legs could type more than that with just his nose. I replied and reminded him that this has been going on for months and requested daily updates until it was fixed. Here was his reply (note the poor grammar):

-----
Hi Tim,

The reason for you getting this block is because, your domain (newgrounds.com) was listed with AOL in the past (free or vanity domain). You have moved it to other domain now. When you send email from your domain its comes from the internet and your getting a MAILBOX NOT FOUND error. I have escalated this issue to another dept/team who work on this, its going to take some time and our technicians are working on this issue. As soon as I get a reply from them I will let you know.

Appreciate your patience.

Thank you,
Mahesh
AOL Postmaster
-----

I've not since heard back from him. I still call nearly every day asking for updates, or to talk to Mahesh directly or to be transferred to anyone with the ability to fix this, but the call always goes the same way. Here is a paraphrased excerpt:

AOL Postmaster: Hello, how can I help you.
Me: I have an existing ticket number: 123456.
AOL Postmaster: What IP's are you connecting from.
Me: If you read the case notes you'll see that isn't the problem.
AOL Postmaster: Ok, I see. Well, the issue is still being worked on, is there something I can do for you?
Me: Actually, I was wondering if there was anything I could do for you.
AOL Postmaster: How do you mean?
Me: Well, since Mahesh and I agree that it's a problem on your end yet you are seemingly incapable of fixing it, I'd just like to know what I can do differently to help you better.
AOL Postmaster: At this point you should just wait for a response from Mahesh.
Me: I'm not sure you understand, I've tried waiting. What I'm asking is what I can do DIFFERENTLY to better help you fix YOUR problem.

I won't go on, but rest assured it gets worse. From my experience, I think I have their "support" structure pretty well mapped out. There is only one phone number and it goes directly to an outsourced call-center. Those people only have the ability to check IP's against their blacklist and recommend ways to get off of it. Now, admittedly, that probably solves about 99% of the calls that come in. For the other calls, they "escalate" the case to the next level. What this means is that they send an internal email to a catch-all address which is checked by the AOL Postmaster support team. There is no way for the call-center to transfer a call to the support team nor is there a way for the call-center to get in touch with any specific individual, only that one catch-all internal email address. From the end-user point of view, there is no way to check on the status of your case other than to call the call-center (whose primary goal is to put the blame on you) or send emails which are never replied to.

So, I'm asking all AOL users to please cancel their AOL accounts. I know from my point of view, every time I see an @aol.com email address I wonder why in the world would someone still be using AOL. It seems like a modern-day scarlet letter to me.

Seriously people, just quit AOL already.

Updated: 02/05/08 7:26 PM Log in to comment! | Share this!

The People Have Spoken

227 Comments

Feb. 5, 2008 | 7:29 PM lilhunter03 says:

Wow no wonder your always angry.

Feb. 5, 2008 | 7:45 PM FrozenFire says:

AOL sucks balls. It used to be good, but they just fell behind... WAAAAAYY behind.

Feb. 5, 2008 | 7:51 PM SupraAddict says:

I hate AOL.
btw, Y u no on mo often?

Feb. 5, 2008 | 7:53 PM FrozenFire says:

Timothy had some issues with AOL, he got roadrunner and was instantly killed by a Coyote in a batman suit.

Feb. 6, 2008 | 12:07 AM Tim responds:

Wile E. Coyote, Super Genius...

Feb. 5, 2008 | 7:59 PM SevenSeize says:

AOL is the cause of global warming.
I had AOL is like 1997, and I got rid of it in 2000. It was the most liberating feeling.

Feb. 6, 2008 | 12:08 AM Tim responds:

If you ever get the chance to switch from Comcast to Verizon Fios you'll have a similar liberating feeling.

Feb. 5, 2008 | 8:03 PM Knives says:

AOL is a joke. If they don't want to be affiliated with newgrounds then fuck them.

Besides if you do use AOL kill yourself.

Feb. 5, 2008 | 8:08 PM Nav says:

Canceling AOL might not be as easy as it sounds.

Take a look at the "Retention manual" distributed to all AOL staff.
http://consumerist.com/consumer/exclu sive/aol-retention-manual-uploaded-in -full-188310.php

It seems as if there is no way to cancel your account at all. Why you would even have an account in the first place is beyond me, but this is just insane.

Feb. 5, 2008 | 8:11 PM Afro-Ninja says:

Unfortunately the users that have @aol addresses are most likely the underage kids of stupid technical-deficient parents

Feb. 5, 2008 | 8:22 PM bob says:

...and Luis. LOL

Feb. 5, 2008 | 8:23 PM kidray76 says:

I cannot believe I read all of that. For all the guys who want an abridge version, here it goes.

Tim: Hey, I have a problem, out aol users can't get our emails.
Them: Really?
Tim: Ugh, yeah, that is what I said.
Them: Ok.
Tim: So?
Them: So what?
Tim: What are you gonna do?
Them: Must be someone else's problem or your doing somethign wrong
Tim: Say what?
Them: Give us info.
Tim: ok. Here it is.
Them: Alright, google problem, go talk to them.
Tim: Fuck, alright.

Tim: Yo, got a problem, talked to Aol, told me to talk to you.
Google: Whats the problem?
Tim: Discloses details.
Google: We'll check ........ Nope, definetly there fault.
Tim: I know that, but there idiots.
Google: lol, aol
Tim: Alright, thx for your help.

Repeated comments over several days and phone calls
Tim: Look, you guys got a problem, let me speak to your superiors, here's claim id.
Them: Ok, whats the problem?
Tim: LOOK AT THE DAMN NOTES
Them: i'm sorry, we'll look into, please wait.

Then, that repeats, over and over again. Finally, head man in charge
Them: I've been alerted, i'll look into it.
Tim: WHAT? That is all you can say after hundreds of phone calls and emails?
Them: Sorry?
Tim: I bet you are.

Tim: You know, you guys are screwing up, how can I help YOU?
Them: Say what?
Tim: I'm just trying to get this resolved, and you guys got a serious problem. What can I do to solve YOUR issue?
Them: Ughhhhhhhhhh
Tim: ??????
Tim: <Comments too graphical even for newgrounds>

Tim: Look guys, aol sucks, probably stop using it, but in the mean time, email aol and get them to actually fix the problem.
Us: LOL, people still use aol emails?
Tim: lol, I know right?
Us: Ok, we'll help.
Tim: Aww, glad to not be around idiots.

Feb. 6, 2008 | 12:10 AM Tim responds:

not bad ;)

Feb. 5, 2008 | 8:36 PM NintendoMadness says:

Nice one kidray. So awesome. It should be added to the whole post thing as a summary for the lazy dumbasses.

Feb. 5, 2008 | 8:37 PM Bahamut says:

I couldn't agree more with you, Tim.

Fuck AOL.

Feb. 5, 2008 | 8:42 PM Summy010 says:

Lol you should be given a tankman trophy all for yourself just for fighting the battle against a tightly packed groupf of morons. That takes balls.

Feb. 5, 2008 | 8:42 PM RedSkiesatDawn says:

My family used to have AOL before I started school. It was slow, and they continued to bill us for several months after we cancled the membership. Was a damned nightmare to call to cancle it too took something like half an hour before we got anywhere.

Feb. 5, 2008 | 8:43 PM Squeky says:

AOL=Penis Humpers
i dont use AOL and never will
(I got a yahoo email adress so ha ha AOL)

Feb. 5, 2008 | 8:49 PM madnessfan01 says:

i use Aol and its not as bad as it seems even though i use only my yahoo mail nobody does not need to quit just get a yahoo mail and problem solved >.>

Feb. 5, 2008 | 8:50 PM Psycho-Pickle says:

LOL AOL is filled with retards.

Feb. 5, 2008 | 8:52 PM madnessfan01 says:

fucker im not a retard aol works great on this pc i just turn my aol mail off and use my yahoo address

Feb. 5, 2008 | 8:53 PM Wurmy says:

I must say you sir have an incredible amount of patience to deal with this for so long.. or something <_<

Feb. 5, 2008 | 8:53 PM madnessfan01 says:

im using AOL 9.0 limited edition not that shitty Vr version

Feb. 6, 2008 | 12:41 AM Tim responds:

It doesn't matter which version of AOL you're using, they're all terrible.

Feb. 5, 2008 | 9:07 PM Ximos says:

i swiched to yahoo now. Don't know why I forgot to edit my profile.

Feb. 5, 2008 | 9:16 PM supyohos123 says:

Did they give you a phone number where a guy from India answers the phone? Then that guy gives you a phone number! Then the other guy gives you a phone number. Then the guy after that gives you a phone number or phone numbers. Then they all turn out to be dead phone numbers.

FUCK AOL!

Feb. 5, 2008 | 9:18 PM Popsoap says:

AOL sucks anyway, not that I use it.

Feb. 5, 2008 | 9:42 PM karlu20 says:

it isnt always that easy to quit aol
theres ppl like me (sad as it is im 16...) and my parents refuse to get anything other than aol and sometimes comps are too shitty to download msn or whatever else without them crashing/ running even worse

i know aol sucks but some ppl just cant get around having something else
and theres people (like my dad) who for instance get so fed up with some type of company (like you with aol) that they refuse to do buisness with them ever again
aol is pretty much all hes willing to use

Feb. 5, 2008 | 9:59 PM Reyals says:

"When you send email from your domain its comes from the internet..."

HAHAHA.

The only good thing about AOL is that catchy log in music.

Shhh CHHHSSSCHHH CHSSHSCHCHSHSDHSJDHLASDJKAJ

Feb. 5, 2008 | 10:10 PM WarSyndicate says:

I JUST LOVE THE MAHESH LETTERS

Feb. 5, 2008 | 10:33 PM The-One-Banana says:

What incompetence! It's simply intolerable!

Feb. 5, 2008 | 10:45 PM Noodleboy111 says:

You should just find out where they live and rape them to death.

Feb. 5, 2008 | 10:45 PM RubberNinja says:

People USE aol!?

Feb. 5, 2008 | 11:17 PM p00na3e says:

AOL sucks yahoo is way better then aol

Feb. 5, 2008 | 11:21 PM SlashFirestorm says:

It sucks that AOL's incompetence makes your job more complicated than it needs to be.

In this day and age, there's no excuse for anyone to still be using AOL. There are plenty of readily available alternatives, almost all of which run circles around AOL.

Fuck the fucking fucks.

Feb. 5, 2008 | 11:28 PM Androu1 says:

I suggest that you ban the AOL users.

Feb. 5, 2008 | 11:41 PM Grammer says:

What? A big corporation with a shitty Help Desk? PREPOSTEROUS!!

Feb. 5, 2008 | 11:57 PM Sashuno says:

I'm glad I left AOL when it was merely confirming yourdeletion via phone (none of this new "AOL is so much better" crap on the phone.

Feb. 6, 2008 | 12:08 AM WolfBlitz2 says:

I say we take take out the competion and make our own email website and destroy the competion call it Miller's email storage something like that

Feb. 6, 2008 | 2:54 AM SuperFlonic says:

Hmm.
Can't help, I'm on AOL's side.
LOL WUT CAN I DO FOR YOUU?

Feb. 6, 2008 | 3:00 AM Nuttro says:

AOL can suck my shit!!!

Feb. 6, 2008 | 3:50 AM Heavyoak says:

gmail is better. note me if you need an invite.

Feb. 6, 2008 | 5:37 AM weirdoo says:

i know how to help ya relax a little :) take 2 chairs, facing each other. You sit down on the other and pretend some random AOL employee there and just shout at him :) Unleash the FURY!

Feb. 6, 2008 | 5:49 AM RabidSquirrelStudios says:

I cannot stand AOL, I'd rather slam my dick in the oven than use them. Just use GMail, it's awesome.

Feb. 6, 2008 | 5:55 AM Sawdust says:

AOL is a virus spread by technologically disabled parents to children.

Feb. 6, 2008 | 6:16 AM LordZeebmork says:

AOL shouldn't still be in business.

Feb. 6, 2008 | 6:55 AM MrKickyourbutt says:

Well, if you look anything like your profile pic, you should go down to their headquarters. They'll sort it out mighty quick!

Feb. 6, 2008 | 7:52 AM bigbrendy says:

You should've mentioned how they're the only server that doesn't support the Nintendo Wifi USB Adapter. What idiots actually manage that?

Feb. 6, 2008 | 8:11 AM MrFinland says:

I have had Hotmail always, and probably will have. That's how hardcore I am :D

Feb. 6, 2008 | 8:18 AM Pxoenix says:

AOL is like reading a newspaper about politics 50 years ago.

Feb. 6, 2008 | 10:50 AM doberman7 says:

Yeah, there much of a pain in the ass now, I stopped using it ages ago due to that there wasting my time just to send mail to people.

I use MSN now though.

And also, why in the fuck are AOL, still in business?

Feb. 6, 2008 | 12:42 PM FGIJonC says:

Wow man, thats really horrible. How can such a large business be so incompetant as it seems? It's a damn shame. I've never had AOL personally(thank goodness), but a friend of mine did for a long time and it was soo shitty, I couldn't stand going over his house, it was so bad. About a year or two ago, they finally switched to cable internet.

Sometimes I wonder how people can stand dial-up internet connections, they're so worthless.

Feb. 6, 2008 | 2:44 PM EvilEgg says:

Well the only reason i keep my aol mail is because it's free with roadrunner....

Anyway Aol blows. On their website they always have news on the stupidest shit that noone cares about and i can't get a damn email without having to unblock osmethign or setting my spam filter. Even then it ceases to work. So usually i just talk to people through instant messenger or NG pms.

Aol blows and i gurantee you were talking to a hindu guys more than 75% of the time tim.

Feb. 6, 2008 | 2:57 PM Benjovi says:

AOL is Fucking worse here in the UK

Feb. 6, 2008 | 3:18 PM CanadianSnowman says:

So your bulk email server can't spam us... and we get the extra +10 experience...

*signs up for AOL account*

Feb. 6, 2008 | 4:00 PM Tim responds:

It's not spam when it's solicited. When people sign up for our emails and then mark them as spam, it hurts everyone. If you want the emails, awesome; if not, please just unsubscribe, marking them as spam just makes things far more difficult.

Feb. 6, 2008 | 3:19 PM DibbityDan says:

My parents still use AOL, but I guess if they didn't, they'd use firefox, and i just can't have them using the same browser as me. Too many classified things.

Feb. 6, 2008 | 3:20 PM honeybucket says:

Yeah AOL, boo. What's that stand for, like, Aids Orthodontist Leprosy, or what.
I remember I think Julia Roberts uses AOL, but that old horse is only a few minutes from the glue factory.

Feb. 6, 2008 | 3:43 PM Atgod88 says:

The reason AOL cannot fix this, is because they are beating off to their only source of income, AIM, which most people use, they make more money on adverts for AIM then from AOL account user probably.

Feb. 6, 2008 | 3:48 PM flamingpheonix says:

I switched from AOL dial up to SBC Yahoo 2 years ago, and I can't believe I used to use that piece of shit.

Feb. 6, 2008 | 5:00 PM phillystink says:

My 70- year- old, sweet grandmother wanted to get an e-mail account so she could stay in touch better mith my family. After 4 and a half hours of trying to get customer support after buying AOL (before it was free) she called me...... saying THIS SUCKS can you hellp me??..... I asked what email she had, and she said AOL, and I told her that she was beyond hope.... I had AOL for all of 5 months, and they kept billing ME for a YEAR and a HALF!!!!!!
AOL is the worst thing ever to happen to e-mail!!!!

Good thing that i now have email addresses at good old yahoo.com and live.com

thanks for your time.

Feb. 6, 2008 | 5:36 PM jakobhummelen says:

That sounds pretty familiar.. I like your 'solution'. I have no experience with the AOL service but from what I hear it's just another corporate company.. The only way they are gonna listen is when you either snatch a lot of their clients or (threaten) to sue them.

Just make sure you keep calling them and bother them the whole time ;)

Feb. 6, 2008 | 6:03 PM Moonhog says:

I got rid of AOL years and years ago, and I don't ever regret it. Good to see AOL have such a good tech support.

Feb. 6, 2008 | 6:04 PM puddinN64 says:

Man, Am I glad I switched to Yahoo...

Feb. 6, 2008 | 6:12 PM klopatng says:

Can't they at least hire someone competent to figure this out and compare notes? It really is godawful business management.

Feb. 6, 2008 | 6:52 PM JohnnyUtah says:

INCONCEIVABLE!

http://www.parseerror.com/images/mome nts/inconceivable/inconceivable-1.jpg

Feb. 6, 2008 | 7:34 PM ohgrbyte says:

I'm in a position where I don't have much of a choice whether to use AOL or not. I'm not talking about the email service. I haven't use AOL Mail since, 1999 maybe?
But their Instant Messeger Service is a different story.
All my friends, except for maybe 2 people, refuse to let go of AOL. There are better alternatives out there, but nope.. these fools will not budge. I think it's a matter of these people not wishing to let go of their screen name they've had since, 1994. It has to be. Either that, or I have really retarded friends, and should get new ones.
I'm currently staying with a buddy of mine, while my apartment is being bombed. And the very computer I am currently writing this on, has AOL installed. Yes that god awful AOL 9.CRAP Browser. And mind, this guy works in the IT field. You'd think he'd have better sense. But no, he likes it! He really likes it!!! WTF!?!?
I have no idea anymore. Where am I? I feel faint. Call 9-11!

Feb. 6, 2008 | 7:37 PM chris-the-stick2 says:

woa, you should make a flash movie about this. haha

Feb. 6, 2008 | 7:43 PM CursedSeishi says:

I'm suprised as anyone in the fact AOL is able to continue as an internet provider and as a free mail system. Back when I had gotten my dreamcast, I was happy to learn that thanks to its built in jack, I could play online with my dial up. Yet thanks to AOL being stubborn, it had a dissagreement with sega's browsing software, and thus refused to be one of the few internet providers (at the time anyways) that worked with the dreamcast.

Years later. my family finally got comcast cable, thank god. We still have AOL as far as I can tell, but only as a final, last resort incase the cable went out (which was a constant occurance since our house needed re-wiring). Now, the only saving grace aol has is its instant messanger, only because so many of my friends are on it.

Seriously... just please drop out aol... keep your messenger... but you are an old dog who is fighting to survive each day... just lay over and die or eventually it will be the path of old Yeller for you... :(

Feb. 6, 2008 | 8:17 PM Brian says:

Hi, I changed my account to something random so that I could take a break from newgrounds and get on with my life. I figured I would just be able to get it back by asking for it to be sent to my e-mail, but until I was ready for that hastle, I would just let it go. Turns out the original e-mail was gumonshoeorig (at) aol (dot) com.

I'm now locked out of my account and have no way of changing the e-mail or finding out what my random password is. This is perhaps my own fault for changing my password to something random in the first place, but all the same I'd like to know it there is another way around it since aol won't be fixing the problem anytime soon.

Thanks.

Feb. 6, 2008 | 9:07 PM camobch0 says:

AOL is the devils mouthwash... fucking stupid... lolish?

Feb. 6, 2008 | 9:38 PM Jon4life says:

Yeah, I hate AOL, canceling it is a killer on the phone, they wont let you.

Feb. 6, 2008 | 9:45 PM FightingSeraph says:

I say fuck them in the neck. I use WinLive, IE7, and Opera 9.2.

Feb. 6, 2008 | 11:36 PM BlueToad says:

yeah I have horror stories about AOL and Wal - Mart, and I still use both... I know I'm sad... send that hot girl over on the cam part of the site to cum punish me

Feb. 7, 2008 | 12:41 AM homor says:

i quit AOL so long ago.

Feb. 7, 2008 | 2:56 AM aeternitas says:

Heh. Take a look at the support structure of AOL, and you've got the support structure for just about every damn large corporation in the US. An outsource call center that repeats the same lines by rote memorization, says that it will 'get sent up', and...nada, zip, zero. I feel for you, I really do, I know exactly how it works (seeing as I work in a similar environment, sans outsourcing and with slightly less bullshit and cellphones rather than email).

One thing that I did find, fighting with Dell, is demanding someone (not to discriminate, mind) who speaks English as a first language, ususally gets some results...might be worth a try?

Feb. 7, 2008 | 6:48 AM harelor says:

Just go with the title everyone, stop using AOL, that's it. AOL just plain sucks. I'd be doing the same thing that Tim is doing if I were him.

Feb. 7, 2008 | 10:21 AM bztoot says:

Hooray for reading all the way here.
Man, my eyes hurt of reading all that..
Maybe, we dont need to have 2^(13) characters as the maximum limit on the comment box? Like, nobody is going to write 8192 letters anyway. Except you, Tim.
Or i could try.. :P
I sent a mail to their postmaster, lol. They're not fixing it anyway.

Feb. 7, 2008 | 1:06 PM Murphinator says:

i hate comcast. just putting that out there.

Feb. 7, 2008 | 2:13 PM chainsawmurderer53 says:

yay! I was never on in the first place.

Feb. 7, 2008 | 2:41 PM patu1 says:

Wow AOL sucks

how can i shigh to the ng newstrailer ?
if you can add me then my email is
saar.shalev@gmail.com

Feb. 7, 2008 | 3:23 PM bobbobjackbob says:

Maybe NG should get an e-mail server.

dudemcgee@newgrounds.com

Seems good.

Feb. 7, 2008 | 4:02 PM xXCostelloXx says:

jesus, no matter what AOL does it results in failure!

Feb. 7, 2008 | 4:06 PM maxi21325 says:

omg wtf bbq, wuts up with these ppl.. i'm going to email AOL, but to say they're company wont survive long enough and that they should quit right now... epic douches!!!!!

Feb. 7, 2008 | 4:48 PM ILLEGAL-ALIEN says:

yeah aol sucks and yahoo rules if you dont think so? CRY ABOUT IT!!!!

Feb. 7, 2008 | 6:04 PM Wiiporter says:

Have you ever considered just going over to the AOL building in India, beating the shit outta all the retarded retards in the vicinity?

Feb. 7, 2008 | 6:36 PM greensucksbluerules says:

I'm glad I don't use it.

My friend does, but he doesn't log on anymore.

Feb. 7, 2008 | 6:44 PM mariofreak038 says:

everyone should get FIOS

Feb. 7, 2008 | 7:36 PM PicoZX says:

Aol is is *amn crappy.

Feb. 7, 2008 | 7:40 PM SgtJawa says:

LIBERATE NEWGROUNDS!

Feb. 7, 2008 | 8:55 PM Grub-Xer0 says:

AOL is stuck in the 90's. I'm glad I have a hotmail account.

Feb. 7, 2008 | 9:22 PM ngmastah says:

AOL just sucks.

Feb. 8, 2008 | 1:40 AM BrynTheSkits says:

I'm glad I have never had the misfortune of using a service provided by AOL.

Feb. 8, 2008 | 2:17 AM G-Styles says:

WHATS AOL???? XDXD

Feb. 8, 2008 | 11:21 AM Frogcloset says:

a, ol`s

Feb. 8, 2008 | 4:29 PM TitanAura says:

QUICKLY EVERYONE! LET'S COMPLAIN ABOUT IT!

Never have and never will uses AOL for anything other than AIM. It's not only newgrounds, I think aol addresses just don't work in general, unless its an aol to another aol. Other than that, any mass email I must send out (family, friends, etc) I always have a few response emails that say, "Could not find address." Seriously, they shouldn't even bother with having email accounts if they won't keep up with the maintanence.

COMPLAIN COMPLAIN COMPLAIN
WHINE WHINE WHINE
NAG NAG NAG
NG POWER NG POWER NG POWER
I'M DONE NOW I'M DONE NOW I'M DONE- *SHOTGUN'D*

Feb. 8, 2008 | 5:25 PM Metalix says:

Tea el;, dee are.

Feb. 8, 2008 | 6:41 PM Dizeaze says:

Fuck AOL >:(

Feb. 8, 2008 | 6:48 PM prettybunnys says:

My friends Aunt is an executive at AOL and I can assure you, from our chats, that your experience is not unique. The entire company is held together with little bits of string and duct tape, hell they even found a way to send an electrical current through twine, obviously your e-mails are so low tech they can't interface with twine.

Geez, get with the times, encode your e-mails to be handled over fiber cotton instead of fiber optics.

Sheesh.

Feb. 8, 2008 | 7:35 PM slayer6hatred says:

Saddest thing my pc came with AOL instaled. and the pain it was to get rid of it as much as i could. But yea lol im glad i never got that free subscription they were promoting years ago,

Feb. 8, 2008 | 9:25 PM WadeFulp says:

We should be able to sue them for blocking legit emails. Maybe we should have a lawyer send them a letter about the problem.

Ever hear the recorded call where the guy was trying to cancel his AOL account and the guy treated him like a child and wouldn't cancel the account without totally harassing the customer? I hate AOL.

Feb. 8, 2008 | 9:35 PM TAUfanatic says:

I am so glad I have hotmail instead of AOL

Feb. 8, 2008 | 9:40 PM Dazmi says:

If I were you, I'd just suggest not to use an @aol e-mail when you sign up to newgrounds.

As far as I know, @aim works fine, but I dunno

Feb. 8, 2008 | 10:39 PM Klasmus says:

Lets see... AOL is entirly probably one server running off the very first Macintosh computer. Everyone else is on a Linux probably. AOL is all server side. Everything else, most likely client side (meaning you have control on your account). So when AOL gets paid to keep their users using their system of shit, little Johnny here blows his brains out. Why pay for shitty service when you can get free service that's 1000000googolplexians_1000000x better?

Feb. 9, 2008 | 12:01 PM jzneter says:

fuck aol rock msn

Feb. 9, 2008 | 12:33 PM Matokingi says:

Nahh... GMail is better anyway. :D

Feb. 9, 2008 | 5:11 PM Tsuchinoko says:

So what the fuck? They're just ignoring you.

I remember when I used AOL. I dreaded the time when I had to use the internet.

Feb. 9, 2008 | 6:04 PM CcZero says:

Why would anyone use that?

Feb. 9, 2008 | 7:49 PM turbo993 says:

yeh i hate aol, never used it, never will

Feb. 9, 2008 | 9:15 PM demonofthehiddenmist says:

AOL still exists?

Feb. 10, 2008 | 1:32 AM romalia says:

Srsly... How the hell does AOL stay in business? There's no subscription plans, their e-mail system completely fails in every aspect, the browsers in general are just completely slow... Just... what's there to like!?

Feb. 10, 2008 | 3:57 AM WolfBlitz2 says:

It is time to elimnate the evilness bullshitness of AOL
BROTHERS!
To Arms! TO ARMS!

Feb. 10, 2008 | 1:57 PM Toasty4you says:

thanks tim!

i switched from AOL to Gmail, and Gmail works a lot faster, has better service, features, and everything. thanks a ton!

Feb. 10, 2008 | 2:22 PM GreenEyedNinja says:

yeah...I was wondering why I couldn't get my conformation E-mail... with this stupidity, AOL may have kept some people from joining NG. Just get a G-Mail account people. That's what I did.

Feb. 10, 2008 | 3:12 PM Daniel-M says:

We need a recording of you shouting down the phone sometime.

Appreciate your patience....

Feb. 10, 2008 | 5:24 PM Necro-Lancer says:

Dude, even if I found an AOL subscription, or disk. Or freaking cassette (shows how far behind AOL is) Now, I've never used AOL, and don't know a single thing about it, but even if somebody PAYED me to use AOL I wouldn't. Well, in all fairness: I would, but wouldn't use it. :P

Feb. 11, 2008 | 4:33 PM GOTHCLAWZ says:

How long have you been an admin for?

Feb. 11, 2008 | 4:51 PM ZiggyZack99 says:

Not only did I read the entire blog post, I readthe comments, too.

I agree. AOL's a tranny who fucked Wade's dad and swallowed. A joke, a joke, I kid the Fulps. But seriously, who is A FAGGOT enough to actually use AOL anymore?
><
-/\-

Feb. 11, 2008 | 6:25 PM The-evil-bucket says:

AOL isn't even a good financial deal.

Feb. 12, 2008 | 7:51 PM DCorp says:

You scare me

Feb. 12, 2008 | 9:08 PM Swordwielder says:

Amen. I HATE AOL!! I had to deactivate an account on it, and two years later, it still hasn't been fully resolved. Damn AOL.

Feb. 13, 2008 | 2:51 PM Lorkas says:

How did you lose your fucking eye-ball?

Feb. 13, 2008 | 9:21 PM SpikeVallentine says:

summarize this, have a "The ultimate point is:"

you'll have stronger reception, dont think everyone would read this.

Feb. 13, 2008 | 9:36 PM topcatyo says:

Can't believe I read all that, but I guess it beats doing homework.
Luckily, I don't think anyone in our family anywhere uses AOL, so we really only have problems that our buggy ass computer is having problems with.
Though, can't AOL users simply get a Yahoo mail or GMail account to handle their e-mail? That might solve their problem without having to try and find a new web service provider, though I know jack shit about that kind of stuff, so hey.

Feb. 13, 2008 | 9:50 PM Chad-T says:

Quitted

Feb. 13, 2008 | 11:09 PM Emanhattan says:

well I have no AOL so no problem there. ¿wasnt it boooring to write all this?

Feb. 14, 2008 | 4:27 AM MidnightDragon says:

AOL its like a remnant of the internet ten years ago that was never closed and taken offline....

P.S. I feel your pain of having to deal with "support" that is quite under modern day service standards.

Feb. 14, 2008 | 7:19 AM Trooper009 says:

Those bastards. If your planning to go kill them call me up.

Feb. 14, 2008 | 7:22 AM Plebbi says:

On August 3, 2006, Time Warner announced that the company would be dissolving AOL's retention centers due to its profits hinging on $1 billion in cost cuts. The company estimates that it will lose more than six million subscribers over the next year. [2]

Currently, Free Account members who try to cancel their accounts, via AOL Keyword "cancel", are only redirected to a website allowing them to choose from three different paid membership plans, making it difficult to cancel the account. Also, despite cancellation before a free trial ended, customer's AOL e-mail accounts would be suspended stating that you owed them for that month.

Haha, Wow Aol sucks bad ;D..

Feb. 14, 2008 | 10:58 AM Weirdo says:

First time I was introduced to the internet was when I was 9 yrs using AOL. Even then I knew this internet provider/browser was made for retards.

Feb. 14, 2008 | 11:33 AM backflipair says:

Er... I wholeheartedly concur with those sentiments. I couldn't fail to disagree with you less.

Feb. 14, 2008 | 12:03 PM EgoistXIV says:

GMail has been invented...

Feb. 14, 2008 | 2:30 PM Marticus says:

Aol is garbage. Even owned by those bastards of Time Warner, why the hell are they continue with this garbage, better go to other email hosting sites such as Gmail, yahoo, and Hotmail.

Feb. 14, 2008 | 3:06 PM gufu says:

AO still exists? I thought they just mailed out free freesbies?

Feb. 15, 2008 | 8:42 AM PuchiPuri says:

Oh, god, I read all that shit. my EYES are BLEEDING!

Oh well.
AOL is crap, we get the point. It was made by a dude who lives in his basement with no one to talk to but a giant neopets plushie and his empty fish bowl.
I'm gonna go protest AOL's stupidity now. Hope I don't get-- *shotgun'd*

Feb. 15, 2008 | 11:21 AM DONZEINA says:

I always hated aol their a bunch of candy a$$ed maggets and its so slow

Feb. 15, 2008 | 1:00 PM ViolenceAddict says:

...my parents had AOL for, like, what?...the only internet for years.

But then we got DSL a year ago.

The gamer is happy.

Feb. 15, 2008 | 9:39 PM John-The-Biter says:

Does Systems Engineer mean Yeller?

Feb. 16, 2008 | 8:22 AM Xanatdul says:

I used to work for one of those damn call centers. I wasn't on th AOL team but my department had the same rigamarole. In fact, we were chastised for staying on the line and attempting to help fix the problem if the call lasted over five minutes. I got fired within three months because i had the crazy notion that i was supposed to help people.

Feb. 16, 2008 | 1:47 PM theicecubeclock says:

i dont have AOL

THANK THE LORDS!

Feb. 17, 2008 | 11:23 AM kombatmaster says:

Tell the truth, I use AOL and I think its shit as well, no im not an idiot but neither do i think I could get rid of AOL cause it may cause problems that and i have my own layout and shit but in connection and colour wise it is completly shit.

I agree quit AOL hile you still have a chance.

Feb. 17, 2008 | 9:21 PM Tiger-the-Great says:

Thats just AOL for ya, or really any help desk of a company like that. They try to make you feel dumb and make you go, "Oh I am so dumb. I should have known that." If it is that rare case that the people sitting in the cubicles with no access to human contact for hours at a time, they don't know how to solve it. You would think however that they would keep in contact with you on a problem this big, dealing that Newgrounds is a pretty popular and well known website. But I guess they have other things to worry about.

Feb. 18, 2008 | 6:47 PM Blak-Phoenix says:

First, Man they actually HAVE AOL in the UK? Shouldn't it be UKOL or something like that? Or do they not know what UK means?

Second, I had AOL for A couple of years as a free subscription just because they got money for ad space while I came on. Seriously, they just gave me one free month after another, just so I would use their stupid browser (And then they got the idea of downloading their AOL Explorer Browser [a.k.a., AOL Browser That Doesn't Even Log You On] onto my computer.)

Third, I actually used to think that AOL was the coolest thing ever to be on my computer. Then I found out about loading. (I really don't like that in video games either, that's one advantage of the SEGA Genesis.)

FINALLY, you may want to uninstall the browser and stuff so they don't make you pay after you cancel. Go to a website called freedownloads.com and search for AOL Uninstaller. No problem at all (Unless you're using AOL to download it, then get ready for an overnight DL.)

Feb. 18, 2008 | 11:36 PM pwnmastr says:

It took my parents like, 5 calls to cancel our subscription. After about the fourth, they offered aol for free, so they were like "Allright cool you pathetic losers. You need customers so bad that you give it for free to stop the competition." And then they still sent us bills, so they called like 3 more times and finally got it canceled. And that's aol.

Feb. 19, 2008 | 7:57 PM Sugary-Cupcakes says:

quit your bitchin

Feb. 20, 2008 | 3:51 PM Enzer says:

Yeah, when you have broadband you don't even need it any more, yet people keep it. Have you asked them to transfer your call to America yet, or sometimes if you ask to talk to someone who speaks English, that sometimes works too.

Feb. 21, 2008 | 5:12 AM sin0nam3r says:

AOL fact: Their cust service is actually an automated answering with the phrases "We'll see what we can do" and "We apologise for any inconveniences caused, please wait patiently as we redirect you to our superior" or "I think it's <insert another ISP's or email service provider's name> problem. Please confirm with them before contacting us again so that we can serve you better(more like crappier)"

BAN AOL! IT'S AN DISGRACE TO MANKIND WORLDWIDE!!!!!

Feb. 21, 2008 | 2:41 PM Phoubers says:

After reading Tim's post and several of other posts, basically all saying "Fuck Aol" it came to me that most of you just pick a side and choose, All im saying is if your going to pick a side, please for the love of god have a reason. O_o Now that my little rant is over. GOOGLE > AOL, for good reasons ;)

Feb. 21, 2008 | 6:48 PM CrazyDelmar says:

I'm still amazed people still use AOL, I thought it died out years ago.

Feb. 21, 2008 | 7:56 PM leob123 says:

besides aol is gay just think about what it stands for

Feb. 21, 2008 | 8:02 PM TheSilverGuitar says:

Like to yell, eh?

Feb. 22, 2008 | 5:41 AM satanbrain says:

what is AOL?

Feb. 22, 2008 | 10:30 AM Bo-Bo-Bo says:

i used to use AOL when i was younger....even I, at the age of 9 then, was happy when it was gone. Now i just use my dad's email address... Before i start making movies though, i wanted to make my own email. so where is a good place for a free email address? (ps. i dont know if you could help me but is a good move swithcing from a local internet service to AT&T?)

Feb. 23, 2008 | 6:06 AM funkyjunky says:

Tim, I have to say, you have the best case for being angry ever.
I hate AOL. I never liked it, you just back up my case!

Feb. 24, 2008 | 7:16 AM Splurda says:

make one more post on the forums please D: your 1 away from 100!!

Feb. 24, 2008 | 8:25 AM cokiemonster3 says:

aol is a joke i used to talk 2 my best mate via email after i moved away then for no apparent reason his addres would when trying to send me emails would say somthing like this Aol cannot send this email as the recipiants email is a trojan horesew and as such aol has blooked ths address
i measn wtf i have a btinternet address so f of aol

Feb. 25, 2008 | 2:11 PM RachelB86 says:

And that's why I've never used AOL.. but Ive had my gmail account for over 3 years now.. and haven't had any BS...

Feb. 25, 2008 | 11:00 PM xXCostelloXx says:

Dude, your one post away from lucky number 100!

Mar. 1, 2008 | 8:10 PM Dew says:

I agree with you so much on this. Why still have Aol.

Mar. 2, 2008 | 12:33 AM Squeky says:

SOMEONE NEED TO DROP A NUKE ONTO THE MAIN AOL BUILDING RIGHT FUCKING NOW!!!!!! Srsly AOL=dildo fuckers

Mar. 6, 2008 | 11:37 AM Truth says:

Truth was here

Mar. 11, 2008 | 11:59 PM ngfan14 says:

you're too cool to have to deal with the problems AOL gives you.
Yahoo gave me a lot of problems too so i just changed to hotmail, no problems so far

Mar. 13, 2008 | 6:45 PM MinusNick says:

AOL? More like LOL!!!

Mar. 15, 2008 | 5:15 PM Nova-Hawk says:

Yeah i quit AOL recently, bunch of balls. I hated it, never received emails from plenty of sites, was just so frustrating. Not to mention the Free wireless router they send you, my laptop and PS3 couldn't connect to it without spending a week working out why and then fixing it!

So yeah i got Sky now, no problems at the moment ;)

Mar. 17, 2008 | 2:48 PM Murad136 says:

COMCLUSION? - AOL sucks :)!

Mar. 18, 2008 | 12:00 PM satanbrain says:

you didn't say it's ok now? :S

Mar. 21, 2008 | 5:32 PM ganon95 says:

heres a sugestion, don't start using aol lol

Apr. 2, 2008 | 4:24 PM PingBad says:

Heh, I'm lucky we don't have AOL here in NZ and unlucky that an ISP here (a major one at that) tries so hard to be just like AOL - I spent all of 5 hours on the phone with them last night trying to sort out an email problem with their servers. Me, I use my own domain's mail hosting - and my own mail server from time to time. If I wanna cancel my account, I damn well can :)

Apr. 2, 2008 | 4:36 PM NeoSkywalker says:

I don't even use AOL.

Apr. 2, 2008 | 4:38 PM FBIpolux says:

Don't you like how Luis works for AOL? ^_^

Apr. 22, 2008 | 5:04 PM JimmySaint says:

Everyone, you better take this guy seriously, I mean, he is an admin, for Christs sakes. He'll delete you!

Apr. 22, 2008 | 5:18 PM Oddler says:

I can like . . . FEEL the power emanating from your Red name o.O

Apr. 22, 2008 | 6:26 PM PinballWizard976 says:

http://img169.imageshack.us/img169/62 36/aolbw0.jpg

Getting angry Tim?

Apr. 22, 2008 | 10:19 PM Zanarchy says:

I would, but it's not really my choice. I used to like them though. Oh well. Sorry about all the trouble they put you through. Is your last name seriously miller? Mine is too.

Apr. 24, 2008 | 3:34 AM Zoogle1000 says:

...i know this sounds immature but...
I'm the first one to comment in 2 months!!

Anyway AOL can wipe it's ass with a cheesegrater (ouch)

Apr. 24, 2008 | 8:50 AM LatinHustla1205 says:

yea see AOL sux ALOT. and it isnt just the email. i used to have it on my grandmother's computer and the damn thing would freeze when i tried using the AOL internet. also i found that i got the most emails from that creepy guy who wants me too make my penis bigger. thats why i use yahoo.....he hasn't found that address yet ;)

Apr. 24, 2008 | 8:52 PM loogiesquared says:

why don't we just kill AOL users. nobody uses AOL

Apr. 25, 2008 | 10:44 PM NeonFlame126 says:

AOL is the Acme of internet providers. Their shit never wokrs.

Apr. 30, 2008 | 5:08 PM Pengus says:

AOL is the gayest piece of shit ever!!!!

Apr. 30, 2008 | 6:18 PM Unkle-Krakerz says:

THAT POST WAS SOOO LONG! I just skiped through it and I'm posting this for no real reason.

May. 2, 2008 | 4:57 PM LampFace says:

Made me lol but is very true. You should send PMs to everyone who has a NG account with AOL as their email saying to quit AOL and get a gmail or hotmail or whatever just a different email and when people sign up say AOL will not be accepted as the emails do NOT work, this is how i would solve the problem hope it works.

May. 7, 2008 | 9:44 AM Murad136 says:

Time to make a new news post :D

May. 10, 2008 | 8:36 AM kellerthekiller says:

I signed up to Newgrounds with AOL but then got googlemail. Can I update my email adress on Newgrounds?

May. 24, 2008 | 8:01 PM 7475UM1 says:

AOL does suck. I mean, how many people here even have considered having an AOL account? Now, there's this.

May. 24, 2008 | 10:36 PM ILoveJebusChrist says:

AOL are fucking shit, i really do wonder how on earth they are still in business.... they are nothing but trouble.

May. 27, 2008 | 2:27 AM WolfBlitz2 says:

we need production update!

Jun. 3, 2008 | 4:23 PM manic1993 says:

so how is the job going

Jun. 3, 2008 | 9:37 PM Eggys says:

AIM > MSN

Jun. 9, 2008 | 9:33 PM xenonmonkey says:

luis told me to thank you for the high amount of disk space in PMs as told in this thread http://www.newgrounds.com/bbs/topic/9 19493

Jun. 10, 2008 | 2:39 PM xenonmonkey says:

sorry, i mean liljim

Jun. 10, 2008 | 9:00 PM TehBoss says:

AOL sucks ASS

Jun. 20, 2008 | 9:46 PM jack-attack says:

jesus! id be better off reading the subject, by then i can be able to fuck around with fl studio, preach on tim!

Jun. 20, 2008 | 9:47 PM jack-attack says:

do you yell at tom?

Jun. 30, 2008 | 11:20 PM BFOverlord says:

I'm using AOL V10billion super delux error free love hump...
...
*ERROR* Catasropic FAILURE CPU Destroyed
*SOLUTION* Failure Contained
...
Lol I'd never use AOL, thats for people with AIDS HA HA HA!

Jul. 7, 2008 | 6:03 PM Ghostdemon says:

Ummm Yeah I agree (Start a petition or something :D )

Jul. 10, 2008 | 6:11 PM Jozzalanco says:

Wow. Just Wow.

I feel for you.

Jul. 31, 2008 | 11:59 PM The-Wade-Birgade says:

lol I didn't read everything but even though I am an AOL user because that is all I can get, I use a MSN and Yahoo account for emailing. AOL is outdated and the only good version of AOL is the broadband T3 line or whatever connection you can get that gives you like 3mb per second or something.

Aug. 3, 2008 | 12:22 PM TheGoldenYoshi says:

AOL used to be amazing until it went free. I still use it mainly because Im very busy right now, and simply don't have the time nor the energy to switch to a different provider. However, in November my family's verizon service is being renewed, so I may take advantage and get a fancy new "@verizon.com" email.

Aug. 9, 2008 | 9:20 PM DanielZ says:

What's bad is that people actually still use AOL. What's worse is that there are a small percentage of dumbfucks who use the AOL client. How many users would we lose if we @aol.com addresses were disallowed in registration?

Sep. 4, 2008 | 9:37 PM speeling says:

i hate AOL. i just like using it for aim.

Sep. 15, 2008 | 6:23 PM MissingNYC says:

AOL hasnt been relevant since TW or Comcast started... so when i had them they sucked royally

Sep. 19, 2008 | 3:00 PM Psycedelic says:

AOL is bullshit. Good thing that you make the suckers pay by telling the millions of NG's that comes through here everyday that that bitch ass program is just a pile of shit.

You shoulda recorded the conversations! And then show the rest of the Intarnetz that AOL really are incompetent.

Tim: Hello, I call about a problem I have discussed with you numerous times over the last month..
Postmaster: What IP's are you connecting fro..
Tim: NOW YOU LISTEN, BITCH! DON'T YOU THINK THAT IV'E BEEN THROUGH THAT ALLREADY??? YOU GUYS AT THE 'SUPPORTTEAM' DON'T KNOW JACK SHIT! I GOT THAT PICTURE RIGHT WHEN YOU 'ESCALATE' IT EVERY TIME I CALL!

Woulda been priceless. Anyways, nice post. I really love those "frustrating" letters :P

Peace, friend.
-Psyc

Sep. 24, 2008 | 7:07 PM Relish says:

Get Gmail. Done.

Sep. 25, 2008 | 8:46 PM punkzaznboi says:

delete my acc please

Dec. 2, 2008 | 3:13 PM mo4form says:

you fuckin rule

Dec. 7, 2008 | 1:54 PM bkdude says:

modern day scarlet letter is a bad analogy.

i think AOL just describes itself perfectly well though. :)

Jan. 17, 2009 | 7:55 PM hansari says:

The first step is always the hardest people...

http://anti-aol.livejournal.com/

Feb. 6, 2009 | 2:45 PM DJBVVO says:

http://ihatekaty.com/?id=1425555#6dzz 5z54fsdq7ez78z8d

Feb. 19, 2009 | 5:02 PM Jehosapha says:

hello i am bkdude

Feb. 20, 2009 | 4:49 PM ImlunchBoxx says:

ahahahah what a bunch of tards

Mar. 6, 2009 | 9:40 PM tygonmaster1 says:

Okay..although i deeply resent the scarlet letter comment (yes im a guy....), but i

can understand and fully agree. AOL is the eqivilent to a night with Maralon Manson

(Full of pain and always ends in a bad way...)...lol

Apr. 11, 2009 | 12:29 AM polles says:

wow... i had AOL back in '98 and they always gave (well my parents) a bunch of shit. stopped using it somewhere arround 2001 when i got my dell

Apr. 11, 2009 | 3:25 AM Alpharius120 says:

They would only let the WHITE list send messages. Those... asses.

May. 19, 2009 | 1:57 PM flashwarrior says:

i only use AOL for their instant messenger.

May. 27, 2009 | 8:14 PM miezebieze says:

For all people, who hate AOL: remove Winamp now! It's from AOL and therefor evil. :p

May. 29, 2009 | 1:29 PM King-Schmuck-MMXVI says:

ironically Hawthorne's Scarlet Letter "A" is the first acronym in AOL..

Jun. 4, 2009 | 1:41 PM MissingNYC says:

AOL died for me back in 1999...

Jun. 23, 2009 | 9:01 AM teresascat says:

Trying to order a shirt . . . .comes up as showing in the cart . . .when i try to check out . . . . it says I have no items in my cart . . . . can you toggle something and let me get this shirt?

I am only a mom . . . . .

Jun. 27, 2009 | 10:05 PM k6ka says:

...

Jun. 30, 2009 | 12:03 PM MARIOMASTER123123123 says:

Indeed.

Jul. 25, 2009 | 8:26 PM patrick66 says:

i switched from aol to fios and suddenly i can visit more than one site in an hour
aol sucks go fios

Aug. 5, 2009 | 11:40 PM Zeppelin562 says:

I have Verizon Fios but my email address is @aol.com. Do I suck?

Aug. 11, 2009 | 10:47 AM MattyMayhem says:

cool story bro

Aug. 16, 2009 | 11:51 PM piecaptin says:

AOL = SHITBAG

Sep. 7, 2009 | 5:10 AM X1012 says:

You're just figuring this out now?
Fuck, I've hated them since the days that they never stopped sending us their free trail of AOL for 30 days. Every fucking month! (Which were complete garbage by the way)...

Sep. 17, 2009 | 10:27 PM hollowbullet says:

dude Tim I'm sorry your going through this, but if it makes you feel better when I could not get emails from this site I asked the AOL customer service why and they said that you guys where being blocked, the guy I talked to actually reccomended yahoo and I have been using it ever since.

Sep. 20, 2009 | 5:11 AM Sleepless-Wonder says:

Gmail rocks my socks

Sep. 28, 2009 | 1:29 AM Tykwa says:

AOL Is fucking shit

Oct. 3, 2009 | 12:22 AM Itsbroken2 says:

You still calling them everyday?

Oct. 7, 2009 | 5:30 PM ILoveTheBBS says:

We're no strangers to love
You know the rules and so do I
A full commitment's what Im thinking of
You wouldn't get this from any other guy

I just wanna tell you how Im feeling
Gotta make you understand

Never gonna give you up
Never gonna let you down
Never gonna run around and desert you
Never gonna make you cry
Never gonna say goodbye
Never gonna tell a lie and hurt you

We've know each other for so long
Your hearts been aching
But you're too shy to say it
Inside we both know whats been going on
We know the game and were gonna play it

And if you ask me how Im feeling
Don't tell me you're too blind to see

Never gonna give you up
Never gonna let you down
Never gonna run around and desert you
Never gonna make you cry
Never gonna say goodbye
Never gonna tell a lie and hurt you

Give you up. give you up
Never gonna give
Never gonna give, give you up
Never gonna give
Never gonna give, give you up

We've know each other for so long
Your hearts been aching
But you're too shy to say it
Inside we both know whats been going on
We know the game and were gonna play it

And if you ask me how Im feeling
Don't tell me you're too blind to see

Never gonna give you up
Never gonna let you down
Never gonna run around and desert you
Never gonna make you cry
Never gonna say goodbye
Never gonna tell a lie and hurt you